Privacy Policy

1. Information We Collect

Personal Information You Provide

When you interact with HumanneRx, contact us, complete a form, request information, or use our services, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping information
• Information submitted through forms or consultations
• Other information you voluntarily provide to us

Automatically Collected Information

When you visit our website, certain information may be automatically collected through cookies, analytics tools, and similar technologies, including:

• Browser type and version
• Device information
• IP address
• Pages visited
• Links clicked
• Website usage and interaction data
• General location information derived from your IP address

2. How We Use Your Information

HumanneRx may collect and use personal information for the following purposes:

• Provide and operate our services: To process requests, provide services, and maintain website functionality.
• Communicate with you: To respond to inquiries, provide customer support, and send important service-related communications.
• Process orders and transactions: To process purchases, payments, shipping, and related customer service requests where applicable.
• Improve our website: To understand how visitors use our website and improve functionality, performance, and user experience.
• Maintain security: To detect, prevent, and respond to fraud, abuse, security incidents, and other unauthorized activity.
• Comply with legal obligations: To comply with applicable laws, regulations, legal requests, and regulatory requirements.

HumanneRx does not sell personal information to third parties for their own marketing purposes.

3. Health and Medical Information

Depending on the services you request, HumanneRx or its authorized healthcare and service providers may collect information necessary to evaluate eligibility, provide healthcare-related services, process orders, or support appropriate clinical care.

Health-related information may be subject to additional privacy protections under applicable federal and state laws. Where applicable, such information will be handled in accordance with those requirements and any applicable privacy notices.

Information submitted through general website forms may not be intended for urgent medical communication. Do not use the website for emergency medical situations.

4. Third-Party Service Providers

HumanneRx may work with trusted third-party providers that assist us with website hosting, payment processing, analytics, communications, technology, shipping, customer support, and other business operations.

These providers may have access to information only to the extent reasonably necessary to perform services on our behalf and are expected to maintain appropriate privacy and security practices.

Email and SMS Communications

If you provide your contact information and consent where required, HumanneRx may use third-party communication platforms to send emails or SMS messages.

Communications may include:

• Appointment-related updates
• Customer support communications
• Service-related information
• Order or account updates
• Other communications permitted by applicable law

5. Website Hosting, Analytics, and Technology

Our website may use third-party hosting providers, analytics services, advertising or measurement technologies, security tools, and other technology services.

These technologies may collect information about how visitors interact with our website, including pages viewed, device information, traffic sources, and general usage patterns.

This information may be used to maintain website security, understand website performance, improve our services, and provide a better user experience.

6. Cookies and Tracking Technologies

HumanneRx may use cookies, pixels, tags, analytics tools, and similar technologies to support website functionality and understand how visitors interact with our website.

These technologies may be used to:

• Maintain website functionality
• Remember user preferences
• Understand website traffic and performance
• Improve website functionality and user experience
• Support security and fraud prevention

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. How We Protect Your Information

HumanneRx takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. Information Sharing

HumanneRx does not sell your personal information for marketing purposes.

We may disclose information when reasonably necessary to:

• Provide requested products or services
• Work with authorized service providers
• Process payments or transactions
• Protect the security of our website and services
• Prevent fraud or unauthorized activity
• Comply with applicable laws or legal obligations
• Protect the rights, safety, or property of HumanneRx or others

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: Request access to certain personal information we maintain about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of certain personal information, subject to applicable legal requirements and exceptions.
• Opt-Out: Request to stop receiving certain promotional communications.
• Cookie Choices: Manage certain cookie and tracking preferences through your browser or available website controls.

To make a privacy-related request, please contact us using the information provided in the Contact Information section below.

10. Children’s Privacy

Our website and services are not intended for children under the age required by applicable law to independently use the relevant services.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services.

HumanneRx is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

12. Data Retention

HumanneRx may retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Changes to This Privacy Policy

HumanneRx may update or modify this Privacy Policy from time to time to reflect changes in our services, privacy practices, technology, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the Effective Date will be updated accordingly.

We encourage you to review this page periodically to remain informed about how we handle personal information.