Shipping & Returns

Refund & Return Eligibility

To be eligible for a refund:

• Products must be unopened, unused, and returned in their original condition.
• Opened or used products may not be eligible for a refund and may be reviewed on a case-by-case basis.
• Refund requests must meet all applicable requirements outlined in this policy.

Refund Requests

Refund requests must:

• Be submitted within 30 days of the purchase date.
• Include relevant order information to help our team process your request.

Requests submitted after 30 days may not be accepted.

How to Request a Refund

To request a refund or inquire about a return, please contact our support team:

Please include your order details and the reason for your request. Our team will review your request and, where applicable, provide instructions for returning your order.

Return Shipping

Customers are responsible for return shipping costs unless otherwise approved by HumanneRx.

We recommend using a trackable shipping method when returning an item. HumanneRx is not responsible for items that are lost or damaged during return shipping.

Refund Processing

Once a returned item has been received and inspected, approved refunds will be issued to the original payment method used for the purchase.

Please allow several business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Shipping Issues

If your order experiences a shipping-related issue, including delays, misdelivery, or loss, HumanneRx will work with you and the shipping carrier to help resolve the issue.

Where applicable, replacement shipments may be considered after the shipping carrier confirms the status of the original shipment.

We appreciate your patience as we work with our delivery partners to help ensure your order arrives safely.

Order Cancellations & Modifications

Orders may be modified or cancelled within 30 minutes of purchase.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If you need to modify or cancel an order, please contact us as soon as possible.

Shipping Policy

Shipping availability and estimated delivery times may vary depending on your location, order, and product availability.

Customers are responsible for providing accurate and complete shipping information during checkout.

Carrier Delays

HumanneRx is not responsible for shipping delays caused by circumstances outside of our reasonable control, including:

• Weather conditions
• Carrier delays
• Transportation issues
• Other unforeseen external factors

We will make reasonable efforts to assist customers with shipping-related concerns and provide available information from the shipping carrier.

Address Accuracy

Please carefully review your shipping address before completing your purchase.

HumanneRx is not responsible for delivery issues resulting from:

• Incorrect addresses
• Missing information
• Incomplete shipping details
• Other customer-provided address errors

Delivery Confirmation

If tracking information confirms that your package has been delivered but you have not received it, please contact the shipping carrier directly.

HumanneRx will assist where possible, including helping with carrier claims or providing relevant order information. However, we are not responsible for packages that are confirmed as delivered by the carrier.