Shipping & Returns

Refund & Return Eligibility

To be eligible for a refund:

• Products must be
  
  unopened, unused, and returned in their original condition.
  
• Opened or used products may not be eligible for a refund and
  may be reviewed on a
  case-by-case basis.
• Refund requests must meet all applicable requirements outlined
  in this policy.

Refund Requests

Refund requests must:

• Be submitted within
  30 days of the purchase date.
• Include relevant order information to help our team process
  your request.

Requests submitted after 30 days may not be accepted.

How to Request a Refund

To request a refund or inquire about a return, please contact
our support team:

Please include your order details and the reason for your request.
Our team will review your request and, where applicable, provide
instructions for returning your order.

Return Shipping

Customers are responsible for return shipping costs unless
otherwise approved by HumanneRx.

We recommend using a
trackable shipping method
when returning an item. HumanneRx is not responsible for items
that are lost or damaged during return shipping.

Refund Processing

Once a returned item has been received and inspected, approved
refunds will be issued to the
original payment method
used for the purchase.

Please allow several business days for the refund to appear in
your account. Processing times may vary depending on your bank
or payment provider.

Shipping Issues

If your order experiences a shipping-related issue, including
delays, misdelivery, or loss, HumanneRx will work
with you and the shipping carrier to help resolve the issue.

Where applicable, replacement shipments may be considered after
the shipping carrier confirms the status of the original shipment.

We appreciate your patience as we work with our delivery partners
to help ensure your order arrives safely.

Order Cancellations & Modifications

Orders may be modified or cancelled within
30 minutes of purchase.

Once an order has been processed or shipped, changes or
cancellations may no longer be possible.

If you need to modify or cancel an order, please contact us as
soon as possible.

Shipping Policy

Shipping availability and estimated delivery times may vary
depending on your location, order, and product availability.

Customers are responsible for providing
accurate and complete shipping information
during checkout.

Carrier Delays

HumanneRx is not responsible for shipping delays caused by
circumstances outside of our reasonable control, including:

• Weather conditions
• Carrier delays
• Transportation issues
• Other unforeseen external factors

We will make reasonable efforts to assist customers with
shipping-related concerns and provide available information
from the shipping carrier.

Address Accuracy

Please carefully review your shipping address before completing
your purchase.

HumanneRx is not responsible for delivery issues resulting from:

• Incorrect addresses
• Missing information
• Incomplete shipping details
• Other customer-provided address errors

Delivery Confirmation

If tracking information confirms that your package has been
delivered but you have not received it, please contact the
shipping carrier directly.

HumanneRx will assist where possible, including helping with
carrier claims or providing relevant order information. However,
we are not responsible for packages that are confirmed as
delivered by the carrier.